Does the headset jack in your Polycom phone not work?

Updated by on Feb 7, 2024

If a you have the USB cord from the headset base going into the phone AND you also have the RJ9 connector cord going from the headset base to the phone, that will “disable” the headset jack.

This means no audio will come through even if the headset button is lit. All we need to do is unplug the USB cord from the phone.

This probably won’t happen very often since the set up was just wrong, but if it does. NOW WE KNOW :)

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?