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What are the different email response time standards?

Updated by Kamika Royal on Feb 7, 2024

Email Response Times by Team (Customer Facing)

  • Customer Email: 2 hours
  • Product Support: 2 hours
  • Customer Love Rewards: 24 hours
  • A Fellow Headset Advisor: 2 hours
  • Volume Purchasing: 4 hours
  • Finance: 2 hours
  • Info: 2 hours
  • Faxes: 4 hours

Email Response Times by Team (Internal)

  • Customer Email: 1 hour
  • Product Support: 1 hour
  • Customer Love Rewards: 24 hours
  • A Fellow Headset Advisor: 1 hour
  • Volume Purchasing: 4 hours
  • Finance: 1 hour
  • Info: 1 hour
  • Faxes: 4 hours

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

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What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?