Updated by Hayden Everly on Jun 27, 2023
Start by disconnecting the battery from the old microphone.
1) Place the headset in the charger (make sure the orange and red light come on).
2) Find and hold both of the triangle-shaped microphone volume control buttons on the back of the charging unit (two arrows labeled “+” and “-”) for 5 seconds, until the red power light on the front of the charger flashes.
3) Press & hold both the answer and the mute buttons on the headset at the same time until the green light on the headset begins to flash.
4) Take the headset off the charger and hold down only the answer button for 5 seconds.
5) Place the headset in the charger (make sure the orange and red light come on.)
6) Press just the mute button on the headset for five seconds until the green light on the microphone boom comes on solid.
7) Release the mute button. The red light will be solid, and the green light will disappear.
8) Unplug the connection to the handset lifter (if you have one) from the charger base.
9) Unplug the DCA (power) Adapter from the bottom of the charger. Leave it unplugged for five seconds and then
reconnect the lifter connection and the DCA Adapter.
The headset should work now.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.
Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)
Looking for office headsets in the UK? Check out Headsets.co.uk.
Questions/comments?