How to set up a USB headset to a Mitel 6940 phone

Do you have your headset plugged into the USB port in the back of the phone but still not getting remote answering? Try this!

Note: The phones we have been encountering seem to have different menus than what is listed here, but this is somewhere to start.

To enable/disable USB Wireless headset mode:

Steps:

1. Connect the USB from the headset base into the USB port on the phone
2. Make sure the headset base is in PC mode
3. Go into the phone settings

• Press the (Settings) key to enter the Settings menu (looks like a gear)
• Tap the Audio icon
• Tap the Audio Path icon
• Tap Headset
• Tap USB Wireless
• Make sure it is enabled
• Press “Save”

Please note: If we do not get call control. We need to turn on the headset and open up a line on the phone.