Troubleshooting the Busy Buddy/Busy Beacon

Updated by Kamika Royal on May 3, 2024

Here are a couple of techniques to help the performance of your busy light.

How to make the light stay on longer:

Try adjusting the Fade Time. It’ll make it stay on longer when there’s silence on the line.

  1. Using a bent paper clip, turn the dial on the bottom of the box to increase the fade out time. This means the light will stay on for up to 21 seconds after it's done detecting audio.
    How to make your busy beacon stay on longer

How to increase or decrease the sensitivity of the light:

Try adjusting the Sensitivity. It’ll make it turn on a bit faster once it hears sound.

  • If your Headsets.com sticker and the Busy Beacon/Buddy manual switch are facing up, then turning this wheel to the right will make it more sensitive. Turning it to the left will make it less sensitive.
  • The Busy Beacon has a white line on this wheel (The Busy Buddy does not). The standard sensitivity (medium) would be the white line being in the center.
  • Play around with it to see what works best for you!

BusyBuddy busy light sensitivity dial

How to fix 1 way or no audio:

Try adjusting the Compatibility. The compat buttons might be on the wrong setting.

  • On the Busy Beacon it should be on I and I
  • On the BusyBuddy it should be on 1 & 3
  • If it still doesn’t work with both switches pushed to the left, try different compats to see if any work better.
BusyBuddy busy light compatibility switches

Still need help? Give us a call at 1-800-432-3738 and we'll be happy to take a closer look with you.

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Leitner LH470 Wireless Dongle Headset
Leitner Headsets logo

Ready for a better headset?

What is Headset Answers?

This is the internal support database for Headsets.com. We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at hello@headsets.com (compliments also welcomed 😀)

Looking for office headsets in the UK? Check out Headsets.co.uk.

Questions/comments?